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TONY HETHERINGTON: Why cannot FedEx supply me a easy apology?

Tony Hetherington is Monetary Mail’s chief investigator on Sunday, battling the reader’s corners, revealing the reality behind closed doorways and gaining victories for individuals who have not made cash. Learn under easy methods to contact him.

MW writes: I’m repeatedly harassed by supply firm FedEx, its assortment company Management account and its attorneys Ward Hadaway, to pay cash that I don’t owe.

The final contact is a letter from the solicitors asking for £179 however with no contact identify, no signature and no handle to answer.

I have been bombarded with payments and threats, however the £179 was paid months in the past.

Stress: FedEx supply firm bombarded Mr. W with threats for cash he would not owe

Tony Hetherington replies: With out hesitation, you gave me proof that FedEx had already paid £179 in February of final 12 months. However the calls for and threats continued, with Management Account saying, ‘Act now, this is not going away.’

And Ward Hadaway weighed in with a menace of authorized motion, saying, “Our shopper can be entitled to cost curiosity of 8 p.c from the date the bill fell due. You’d even be chargeable for prices and costs.’

You instructed each the legal professionals and the gathering companies that the FedEx invoice – which you didn’t dispute – was truly paid. However you instructed me, ‘Nothing makes a distinction. The invoices and threats of authorized motion simply maintain coming.’

It appears neither of them requested FedEx to test what you stated. It was simpler to bully you for six months hoping you’d pay once more.

Two days after I contacted Management Account, I used to be instructed, “Because of additional investigation by our buyer FedEx, Mr W’s fee has been discovered and reconciled to his account. We sincerely apologize to Mr W for any inconvenience or inconvenience. FedEx has now withdrawn its directions and the account has been closed.” The gathering companies have additionally despatched you an apology letter.

Attorneys Ward Hadaway responded simply as shortly, however on behalf of FedEx reasonably than themselves.

They instructed me that FedEx now admitted that you simply paid the £179 in February, including that FedEx would contact you to apologize and take away your private info from the database.

Certain sufficient, FedEx confirmed this to me. It defined: “Glorious customer support is a prime precedence for FedEx, and we acknowledge that we fell quick on this event.”

Nicely, not simply this event. That FedEx assertion was on July 22, greater than three weeks in the past. I revealed this earlier than as a result of I needed to see if FedEx would supply something to compensate you for six months of psychological torture and threats that got here near demanding cash with threats. And FedEx has failed on all fronts. No apologies to you. No supply. Really no contact in any respect.

What are you able to say a few courier firm that may’t present a easy apology to somebody who falsely accuses it of being a foul debtor?

A couple of days in the past, FedEx instructed me, ‘The FedEx buyer crew is now arranging contact with Mr. W to apologize straight’ – which is roughly what they stated final month. FedEx has taken a foul state of affairs and made it worse.

Costly cellphone calls cannot be mine…

Ms GM writes: My latest cellphone invoice from EE has added £40.80 associated to calls to numbers beginning with 084 and 087.

The primary name lasted 46 minutes, at a time of day once I know I used to be selecting up my grandson from college. The opposite two quick calls had been on a day once I was within the hospital.

I am 78 years previous and severely deaf, so I solely use my cellphone line for texts and emails.

Out of character: The two short calls were to a number used by a travel agent for timetable inquiries

Out of character: The 2 quick calls had been to a quantity utilized by a journey agent for timetable inquiries

Tony Hetherington replies: I known as each numbers which might be in your account from EE. The 2 quick calls had been to a quantity utilized by a journey company for timetable info.

The very lengthy name performed an indistinctly recorded message about phone providers, congratulating me on being eligible for an improve. It is arduous to grasp why anybody – not to mention somebody who’s deaf – would hearken to a recorded message for 46 minutes, so I requested EE for remark.

The corporate was fast to reply, “We’re very sorry that Ms. M’s expertise was less than the excessive requirements we set for our prospects. We’ve refunded Mrs M the decision expenses and supplied a everlasting contact individual if she had every other questions.’

Good luck! KPMG implements this compensation scheme

AM writes: I as soon as had funds within the Derbyshire Constructing Society (Isle of Man), which was acquired by Kaupthing Singer & Friedlander.

I believe I owe a fee from the Manx Depositors’ Safety Scheme after the collapse of KSF.

I made inquiries and received encouraging solutions however now the schedule is just not responding to emails and the cellphone quantity goes straight to a recorded message.

Sadly: Isle of Man scheme payments are in the hands of accounting giant KPMG

Sadly: Isle of Man scheme funds are within the palms of accounting large KPMG

Tony Hetherington replies: You’ll definitely obtain compensation, however the Isle of Man scheme funds are sadly within the palms of accounting large KPMG. I may say that KPMG has a combined popularity, however that might be optimistic. His popularity is just not combined, it’s horrible.

Final 12 months, UK accounting corporations confronted fines totaling £46 million. Simply over half had been fines imposed on KPMG, and some weeks in the past it was fined one other £14million after deceptive investigators probed the accounts of collapsed building firm Carillion. KPMG has created cast paperwork and 4 of its prime workers have been banned from the occupation.

On April 13, writing on behalf of the Compensation Scheme, KPMG confirmed that you simply owe a fee and requested you to inform us in case you had not obtained something earlier than June 5.

You haven’t obtained something and on June 7, KPMG instructed you that ‘you need to obtain a test inside a couple of weeks’. Once more nothing got here.

I gave KPMG your signature authority so it may speak to me, nevertheless it claimed ‘we will not confirm the signature’. All KPMG will say is that ‘any excellent fee will likely be paid as quickly as attainable’.

I ponder why the Manx authorities make use of them?

In the event you consider you will have been the sufferer of monetary misconduct please write to Tony Hetherington at Monetary Mail, 2 Derry Avenue, London W8 5TS or e mail [email protected] Because of the giant variety of questions, no private solutions may be given. Solely ship copies of authentic paperwork, which sadly can’t be returned.

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